Content Marketing | Web Editing & Content Creation

Content Creation Services

Content Creation Services for SMEs in the South West and London

Content that wins enquiries, not just page views.

You know your business inside out. What you don’t have is the time to turn that knowledge into blogs, guides and web pages that bring the right people to your door. That’s where I come in.

I’m Michelle Roberts, a CIM-qualified marketer with 20+ years’ experience. I write strategic content for small and medium-sized businesses across Plymouth, Exeter, Torbay, Bristol and London, content built around what your customers are actually searching for.

“What does your customer need to know before they pick up the phone or drop you an email?”

Content I Create:

Every piece of content starts with a question: “What does your customer need to know before they pick up the phone or drop you an email?”

Then I create the content that answers it, in the format your audience prefers.

  • SEO blog posts — written to rank for the searches your customers make, from “accountant in Exeter” to “how much does a commercial fit-out cost”
  • Website copy — service pages and landing pages that turn visitors into enquiries (see website design)
  • Guides and ebooks — downloadable resources that capture email addresses and build trust
  • Email newsletters — regular, useful contact that keeps you front of mind
  • LinkedIn and social content — one blog repurposed into posts
  • Case studies — your best results, told in a way prospects believe
  • A content calendar — so you always know what’s going out, when, and why

Why Content Matters for SMEs

Your customers research before they call.

Whether they’re a Plymouth homeowner or a London finance director, they read, compare and shortlist online first.

If your website doesn’t answer their questions, a competitor’s will.

Everyone can produce content now. Few get results from it. AI tools mean the internet is flooded with generic copy and imagery. Industry research for 2026 suggests nearly every B2B marketer uses AI, yet only around 1 in 8 say they exceeded their content goals. (CMI 2026)

The difference is strategy and genuine expertise: content that sounds like you, and understands your market.

Local knowledge wins local searches. A Torbay hospitality business faces a seasonal market. An Exeter law firm competes on trust. A Bristol tech start-up needs to explain complex products simply. I write for each of those realities, not a generic template.

London quality, without London agency prices

London businesses get a senior, CIM-qualified marketer working directly on their account, no account managers, no junior handover, no agency mark-up. I work by video call and shared docs, so distance is never an issue.

Content that keeps working

Remember: A well-written guide or blog post can bring in enquiries for years. Paid ads stop the moment you stop paying.

The Results

Good content is measured by what it does for your business. Here’s what clients have seen:

  • Antony Fitton Plastic Surgery — Organic traffic up 28% QonQ; average 30 new enquiries a month; ranked page 1 for “Plastic Surgery Plymouth”

“Michelle has served me well over the last two years in promoting my business. She is utterly dependable and professional.” Antony Fitton, Consultant Plastic Surgeon

  • Wytch Wood Camping — Email newsletter open rate of 59%, click rate of 14%, and a click-to-open rate of 23.6%.

“Michelle is that rare combination of creative talent and efficient professional. Her organisation means she is always able to hit deadlines and keep within budget.” Elise Gwyn, Wytch Wood Camping 

Every content plan includes clear measures from day one: traffic, rankings, enquiries and engagement, tracked in GA4 and reported to you quarterly so that you can see exactly what your investment returns.

” In 1948, James Culliton, who coined the term “marketing mix,” likened marketers to bartenders. The job isn’t to pour a single perfect ingredient; it is to combine them into something stronger, more balanced, and far more interesting than any element on its own. The advantage is in the mix.”

Content Marketing Institute 2026

How I Work

  1. Listen — a discovery call to understand your business, goals and customers
  2. Research — the questions your customers ask and the keywords they use (read: how I map customer intent to content)
  3. Plan — a content calendar linked to your wider marketing plan
  4. Create — written in your voice, reviewed by you, optimised for search
  5. Publish and promote — on your website, email and social channels
  6. Measure and refine — quarterly reporting, then more of what works

You brief me once, and I take it from there. No chasing, no micromanaging required; you approve the work, I handle the rest.

Frequently Asked Questions

Do you only work with businesses in the South West? 

No. I’m based in the South West and work with SMEs across Devon, Cornwall, Bristol and Somerset, and with London businesses remotely. Most of the work happens by video call and email, wherever you are.

How much does content creation cost? 

It depends on volume and format. Most clients choose a monthly retainer so content goes out consistently. See my digital marketing retainer packages, or ask for a quote for a one-off project.

How long before content brings results?

SEO content typically starts gaining traction in 6–9 months and keeps building. Email and paid social content can drive enquiries much sooner.

I don't know where to start. Can you help?

Yes. A marketing audit shows where your content gaps are and what to prioritise first.

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